Is your remote team suffering from miscommunication and mistrust? Do you know how to stay remote and solve internal issues?

In this blog, we unpack how CRM software can help. Many companies have moved away from working in offices, to full-time remote working, but still struggle with the change that it brings to their teams. Remote working comes with its own unique challenges, including employee accountability and work efficiency. Whether you’re fully remote or navigating a hybrid schedule, an effective Customer Relationship Management (CRM) system can assist your team and merge all your data into one CRM system.

Is your team collaborating well remotely?

It’s often hard to know if your team is working well when not together. We’ve drawn up a handy list to help you identify signs your team might need a more effective CRM system.

Communication Errors

Effective communication is needed for your team to be productive. Poor communication can lead to misunderstandings within your team. This often shows up as missed deadlines and a lack of streamlining internal business processes. 

Lack of Trust

One of the first signs of miscommunication amongst your remote team is a blatant lack of trust between team members. A lack of trust can negatively impact the success of remote teams so it’s important to implement technology that can facilitate trust-building, effective communication, and overall coordination of teams.

Information Silos

Transitioning to cloud-based systems for remote working can lead to information silos. This is a split in the data that your team needs to work on. This split creates barriers in sharing information across your teams, affecting the data quality as well as the holistic view of the company’s performance. 

Without effective communication and collaboration, remote teams will rarely be on the same page. This is where CRM software can help you and your team successfully work remotely. 

How using CRM software can solve remote working challenges 

Now that we’ve identified the common challenges facing remote workers and their teams, we’re going to show you how CRM software can assist in overcoming these challenges and help bring your team closer together. 

Improved Accountability

CRM software with built-in productivity capabilities adds a new level of transparency and accountability for your team. Marking off projects, milestones and tasks, as well as automated follow-ups, allows for team members to be held accountable for their day to day tasks. 

Centralised Work

Without a central office, remote workers need a centralised hub to store all of their data. This ensures that all documentation is easily accessible for all, allowing for effective communication between teams. 

Sustain and Grow Customer Relationships

Nurturing customer relationships in the online world can be difficult, but with the right CRM software, you can not only retain but also grow new customer relationships. With a single customer view, you can provide the right message at the right time at every stage in the customer journey. This personalisation can only lead to increased loyalty.

Improve Security

With increased levels of security, CRM systems protect the data entered into them no matter the location. This not only provides a sense of security while your team works remotely but also a future-proof backup of important customer and company data. 

At StormSPACE, we understand that the shift to remote working has been a challenge for many.

We help teams stay connected, manage customer relationships, and ultimately increase productivity.

If you’re looking for help with your CRM to make remote working easier, our team are here to help.

Contact us today to see how we can help you and your team.